|
Dr. Don Kirkpatrick devised four levels of summative evaluation
that could be used to determine the success of any training project.
The chart below describes the four levels in greater detail.
|
Level
|
Title
|
Descriptions
|
|
1
|
Reaction |
- Ask how well did the participants enjoy
the training.
- Determine if they felt the time spent
was worthwhile.
- Inquire if the content was appropriate
for their job level.
|
|
2
|
Knowledge Gain |
- Give a pre-test before the eLearning
course and compare to grades to a post-test.
- Query their supervisors to see if they
feel their employees know the material better after the
training.
|
|
3
|
Performance Improvement |
- Compare productivity pre- and post-training.
- Interview line managers to determine
if production has improved.
- Interview customers to see if they are
satisfied with service received.
- Compare productivity to other units or
to competition.
|
|
4
|
ROI |
- Collect training costs and compare to
other training programs.
- Determine if the bottom line improved.
- Ask, "Can it be attributed to training,
or some other variables?"
- Involve the accounting department in
determing monetary values and get their buy in.
|
|
