Directory

Directory

Hope Koch

Professor - Information Systems & Business Analytics

Contact Information

Email:  Hope_Koch@baylor.edu
Homepage:  https://www.linkedin.com/in/hope-koch-846ab65/
Fax:  (254) 710-1091
Mailing Address:  One Bear Place #98005
Waco, TX  76706
Office Location:  Paul L. Foster Campus for Business and Innovation 310.4

Office Hours

Mondays: 10-12:30, you need to schedule a Zoom meeting

Tues. and Thurs.: 11:00-12:15, 2:00-4:00
You can drop by my office, call me, or schedule a Zoom meeting

Educational Background

  • PHD - Information & Operations Management, Texas A&M University College Station
  • MBA - Information Systems Management, Baylor University
  • BBA - Accounting, University Of Mary Hardin-Baylor

Work Experience

  • Professor holding the Godfrey Sullivan Chair, Baylor University (August 2023 - Present)
  • Board of Directors, First National Bank Texas (July 2023 - Present)
  • Trustee, Temple College (May 2023 - Present)
  • Associate Professor holding the Godfrey Sullivan Chair, Baylor University (June 2016 - July 2023)
  • Associate Professor (with tenure), Baylor University (August 2010 - June 2016)
  • Assistant Professor, Baylor University (August 2003 - July 2010)
  • Chairman, The Callaway Foundation (May 2002 - Present)
  • Visiting Lecturer, Baylor University (August 1997 - July 1999)
  • Auditor, Tax Accountant and Staff Accountant, McLane Company, Inc. (Wal-Mart Subsidiary) (April 1992 - August 1996)

Awards and Honors

  • AIS Distinguished Member Cum Laude, The Association for Information Systems (June 1, 2023)
  • 2023 Distinguished Professor--Baylor University, Hankamer School of Business, Baylor University, Hankamer School of Busine (April 14, 2023)
  • 2023 Distinguished Baylor Woman of Central Texas, Central Texas Baylor Club (February 18, 2023)
  • Best Publication in the Information Systems Field, The Association for Information Systems, its Senior Scholars, and the International Conference on Information Systems (December 12, 2022)
  • Favorite Professor Award, Alpha Kappa Psi (November 15, 2022)
  • Temple College Lifetime Leopard Award, Temple College (August 24, 2022)
  • Journal of Strategic Information Systems 2021 Best Paper Award, Association for Information Systems (August 4, 2022)
  • Favorite Professor Award, Alpha Kappa Psi (March 17, 2022)
  • Department Tenured Faculty Teaching Excellence Award Nomination, Information Systems & Business Analytics Department (March 2022)
  • Paul Harris Society Award, Rotary Club (September 18, 2021)
  • Best AMCIS 2021 Complete Top 25% Paper, Association for Information Systems (July 29, 2021)
  • Beta Gamma Sigma, External Honoree. Texas State University, Texas State University Chapter (April 12, 2021)
  • Excellent Paper Award, 14th International Conference on Game and Entertainment Technologies (2021)
  • Best Associate Editor the International Conference on Information Systems, International Conference on Information Systems (December 15, 2019)
  • Best Published Paper-Runner-Up the Journal of Strategic Information Systems, Journal of Strategic Information Systems (May 16, 2019)
  • Society for Information Management Paper Competition -2nd Place, Society for Information Management (March 30, 2018)
  • Teaching Grant, Academy of Teaching and Learning (December 2, 2016)
  • Godfrey Sullivan Professorship, Baylor University (June 2016)
  • Paul Gray Award for the Most Thought Provoking Paper Published in CAIS, Communications of the Associaton for Information Systems (April 19, 2016)
  • Godfrey Sullivan Fellowship, Baylor University (September 24, 2015)
  • Bobby G. Bizzell Innovative Achievement Award Runner Up for "Customer Service in the Red Zone: Baylor's Wi-Fi Coaching Program", Southwestern Business Dean's Association (June 15, 2015)
  • Professor of the Month, Alpha Tau Omega Fraternity (November 24, 2014)
  • Woman of Achievement Recognition Miss Texas Pageant, Miss Texas Pageant (April 5, 2014)
  • Stafford Beer Medal for Best Paper Published in the European Journal of Information Systems, The Operational Research Society (November 28, 2013)
  • Young Researcher Award, Baylor University, Hankamer School of Business (April 11, 2012)
  • Outstanding Faculty, Zeta Tau Alpha (November 10, 2010)
  • Bobby G. Bizzell Innovative Achievement Awards, Southwestern Business Dean's Association (June 15, 2009)
  • ConcoPhillips Faculty Fellowship, ConocoPhillips (September 2008)
  • Philanthropy Award, Baylor University (October 2006)
  • Philanthropy Award, Cameron Independent School District Foundation (May 2005)
  • Best Paper, Americas Conference on Information Systems (August 2003)
  • Top Ph.D. Student in the Information and Operations Management Program, Texas A&M University (May 2003)

Licensures and Certifications

  • Certified Public Accountant (May 1995 - Present)

Professional Memberships

  • Society for Information Management (September 2008 - September 2014)
  • Association of Information Systems (AIS) (August 2001 - Present)

Biography

Cameron, Texas native and the first in her family to attend university, Hope Koch earned her PhD in Information & Operations Management from Texas A&M and is now a tenured Associate Professor in Baylor University's Department of Information Systems and Business Analytics. Dr. Koch holds the Godfrey Sullivan Endowed Chair, teaches management information systems courses in the School of Business, and sponsors the Baylor Chapter of the Association for Information Systems student organization. Dr. Koch focuses on attracting students into technical fields and then facilitating their placement in fulfilling career positions. She has built lasting relationships with some of the best firms in America including ExxonMobil, Phillips 66, Accenture, USAA, and McLane Company.

In addition to teaching the latest technologies - robotic process automation (RPA), analytics, and data visualization -Dr. Koch conducts research in the same fields. Over the years, she has studied the technology implementations of many firms to ascertain the resulting improvements to the operations of those organizations and to better understand the overall value-add for society. In addition to making a positive difference to society, Dr. Koch’s research has garnered multiple awards for her and her co-authors, many of whom are her students. Her papers have won “best of” awards in Communications of the Association for Information Systems, Journal of Strategic Information Systems, and the European Journal of Information Systems. In December 2022, the Association for Information Systems selected her paper “Realizing value from shadow analytics: A case study” as one of the top five best papers published in the entire information systems field.

Dr. Koch started her professional career as a Certified Public Accountant for McLane Company, Inc., a leader in supply chain services and a wholly owned subsidiary of Wal-Mart and now Berkshire Hathaway. She is incredibly grateful to McLane not only for the long-term support the organization has provided her over the course of her career, but also, and perhaps more importantly, for introducing her to her husband Kevin. Hope and Kevin are ardent supporters of education and fitness, donating time & money to those causes in Central Texas for decades. They helped establish and manage the Callaway Foundation, which annually grants about $500,000 in college scholarships including a program that supports every graduate from C.H. Yoe High School in Cameron, Texas. They have personally established and endowed scholarships at multiple universities including Baylor. In 2021-2022, they co-chaired community efforts to successfully pass a $164 million bond to improve public schools in Temple, Texas.

In their spare time, Kevin and Hope enjoy training for marathons, triathlons, and mountain climbs. They successfully completed the Escape from Alcatraz Triathlon in 2019 and in 2017 climbed Kilimanjaro, the tallest mountain in Africa (19,341 feet). They are currently preparing for their next challenge: climbing the Presidential Peaks, including Mount Washington, on the Appalachian Trail.

Publications

Basic or Discovery Scholarship

Garner, Shelby L.; Young, Phil; Fendt, Matthew; Koch, Hope; George, Carolin E.; Hitchcock, Julia; Green, Gina; Kulaba, Peter; & Robert, G. V. “Effectiveness of a Culturally Responsive mHealth Gaming Application to Improve Diabetes Health Literacy: A Randomized Controlled Trial,” CIN: Computer, Informatics, Nursing, 41 (10) 2023, pp. 796-804.

Browder, Russ; Dwyer, Sean; and Koch, Hope. "Upgrading Adaptation: How Digital Transformation Promotes Organizational Resilience," Strategic Entrepreneurship Journal, Special Issue on Leading the Digital Transformation of Incumbent Firms. Accepted September 18, 2023. AJG 2021 Ranking: 4, Impact Factor: 9.289

Koch, Hope. “Negotiating High Touch and High Tech Platforms to Promote Regional Entrepreneurial Ecosystems.” Presentation at the 43nd International Conference on Information Systems TREO Talk, Copenhagen, Denmark, December 2022.

Browder, Russ; Koch, Hope; Long, Anna; and Hernandez, James. "Learning to Innovate with Big Data in Inter-Organizational Relationships." Academy of Management Discoveries, 8(1) 2022, pp. 139-166.

Dwyer, Sean and Koch, Hope. “How Entrepreneurial Leaders Drive Digital Transformation: Exploring the Role of Digital Resilience Strategies,” Babson College Entrepreneurial Research Conference, Waco, TX, June 1-4, 2022.

Green, Gina; Koch, Hope; Kulaba, Peter; Garner, Shelby; George, Carolin; Hitchcock, Julia; and Gift, Norman. “Implementing an mHealth App to Combate Hypertension in India’s Vulnerable Populations.” IT&People, 2021.

Dwyer, Sean; Hadavi, Yasamin; Koch, Hope and Browder, Russell. “Building Organizational Resilience: How Digital Transformation Creates Value in a Crisis. Academy of Management, August, 2021.

Koch, Hope; Chipidza, Wallace; and Kayworth, Tim. “Realizing Value from Shadow Analytics: A Case Study.” Journal of Strategic Information Systems, April 2021.

Fendt, M., Garner, S., Wong, C., George, C., Young, P., Koch, H., Green, G., and Hitchcock, J. Using Interactive Mobile Apps for Heathcare Education with a Migrant Indian Population in Hong Kong. 14th International Conference on Game and Entertainment Technologies. 2021.

Koch, Hope; Dwyer, Sean; Hadavi, Yasamin; Ionescu, Ramona; Li, Qingyang; Sanchez-Gonzales, Alexis; Suarez, Jaime and Browder, Russ. “Crisis=Driven Digital Transformation,” Proceedings of the 41s International Conference on Information Systems TREO Talk, December 2020.

Koch, Hope; Yan, Jie (Kevin); and Curry, Pat. “Consumerization-Conflict Resolution and Changing IT-User Relationships.” IT & People, 33(1), 2020, pp 251-271. AJG: 3/ABS:2

Kulaba, Peter; Green, Gina; Koch, Hope; Garner, Shelby; Hitchcock, Julia; Fendt, Matthew; George, Carolin and Kingsly, Robert. “Collaborative Development of a Gaming-Based ICT for Well-being in in India," to Proceedings of the 40th International Conference on Information Systems, Munich, Germany.

Koch, Hope; Peters, Uchenna; Villafranca, Eric; and Koch, Kevin. “How a Low-Margin Business Co-created Analytics Value through an Innovation Partnership,” MIS Quarterly Executive, 18(3), September 2019. • 2nd place, Society for Information Management Case Competition, March 2018

Koch, Hope; Green, Gina; Mahid, Zonayed; Garner, Shelby; Hitchcock, Julia; George, Carol and Young, Phil. “mHealth Collaboration for Social Good: Lessons on Adaptability," in Impacts of Information Technology on Patient Care and Empowerment, Roger W. McHaney, Iris Reychav, Joseph Azuri, Mark E. McHaney, Rami Moshonov, (eds.). Hershey, PA: IGI Global, 2019.

"An International and Multidisciplinar Team Collaboration to Design a Mobile Health Application to Improv Hypertension Health Outcomes in India," (February 2019) (coauthors: Shelby L. Garner, Julia L. Hitchcock, C E George, G Norman, Philip Young, Gina C. Green, Zonayed Mahid).

"Effectiveness of an Innovative mHealth Application to Improve Hypertension Health Literacy among Disadvantaged Populations in India," (February 2019) (coauthors: Shelby L. Garner, Philip Young, C E George, Julia L. Hitchcock, G Norman, Gina C. Green, Zonayed Mahid).

Koch, Hope; Yan, Jie (Kevin); Zhang, Sixuan; Milic, Nash; and Curry, Patrick. “How Consumer Technology Is Changing the IT Function: A Multi-Case Study of Three Fortune 500 Companies.” Information Systems Management, 36 (4), August 2019, pp. 336-349.

Koch, Hope; Mahid, Zonayed; Green, Gina; Garner, Shelby; Hitchcock, Julia; and Young, Phil. “Collaborating for the Good: Improving Health in India’s Slums with Mobile Technology, International Conference on Information Systems, San Francisco, CA, December 13-16, 2018.

Shelby L. Garner PhD, RN, CNE; Caroline George, MD; Hope Koch, PhD; Julia Hitchcock, MA; Norman Gift, MD; Gina Green, PhD; Zonayed Mahid, MS; Supriya Babu MSc; Phil Young, PhD. “A Content Analysis on Cultural Humility among Organizational Stakeholders Developing an mHealth Application to Improve Population Health Outcomes in India.” Transcultural Approaches to Advance Health Care, San Antonio, TX, October 17-20, 2018, submitted 4/1/2018

Mahid, Zonayed; Green, Gina; Koch, Hope; Garner, Shelby; Hitchcock, Julia; and Young, Phil; “Building a Virtual Reality Simulation to Improve the Health of India's Slum Dwellers' Facilitators and Inhibitors" Americas Conference on Information Systems, New Orleans, LA. August 16-18, 2018

Leidner, Dorothy; Gonzalez, Ester; and Koch, Hope. “An Affordance Perspective on Enterprise Social Media and Organizational Socialization.” Journal of Strategic Information Systems, 27(2), June 2018, pp. 117-138. 2018 Best Published Paper Runner-Up

Koch, Hope and Peters, Uchenna. “Shadow Analytics.” Americas Conference on Information Systems, Boston, MA August 2017.

Niederman, Fred; Crowston, Kevin; Koch, Hope; Krcmar, Helmut; Powell, Philip; and Swanson, E. Burton. "Assessing IS Research Impact," Communications of the Association for Information Systems, 36 (Article 7), 2015, pp. 127-136. 2016 Winner Paul Gray Award for the Most Thought-Provoking Paper

"The Influence of Social Media on Organizational Socialization," (January 2015) (coauthors: Ester Gonzalez, Dorothy E. Leidner).

Gonzalez, Ester; Leidner, Dorothy and Koch Hope. “The Influence of Social Media on Organizational Socialization,” Hawaii International Conference on System Sciences, Hawaii, January 2015. Best Paper Nominee

Firth, David; King, John; Weber, Ron; Whitley, Edgar; Koch, Hope and Looney, Clay. “The King Is Dead! Long Live the King! Homelessness and Survival in the IS Field” International Conference on Information Systems, Auckland, New Zealand, December 2014.

Koch, Hope; Zhang, Sixuan; Giddens, Laurie; Milic, Nash; Yan, Kevin and Curry, Pat. “Consumerization and IT Department Conflict” International Conference on Information Systems, Auckland, New Zealand, December 2014.

Koch, H. 2014. "Social Networking's Workplace Impact," Baylor Libraries Symposium: 50th Anniversary of Understanding Media, Waco, TX, September 26, 2014.

Koch, H., and Curry, P. "IT Consumerization's Impact on Enterprise IT," Americas Conference on Information Systems, Savannah, GA, August 7-10, 2014.

Gonzalez, Ester S. and Hope Koch. “Social Media Sites within the Workplace,” In H. Topi (Ed), Information Systems and Information Technology, Vol. 2 (Computing Handbook Set, 3rd edition), Boca Raton, FL: Taylor and Francis, 2014.

Looney, Clayton, Firth, David, Koch, Hope, , Cecez-Kecmanovic Dubravka, Hsieh, JJ Po-An, Soh, Christina, Valacich, Joseph S., and Whitely, Edgar. “The Credibility Crisis in IS, A Global Stakeholder Perspective,” Communications of the Association for Information Systems, 34 (Article 61). 2014, pp. 1175-1189.

Koch, H., Leidner, D. and Gonalez, E. “Digitally-Enabling Social Networks: Resolving IT-Culture Conflict,” Information Systems Journal, 23(5), September 2013.

"Digitally-Enabling Social Networks: Resolving IT-Culture Conflict," Information Systems Journal, Vol. 23, No. 6, (2013), pp. 501-523 (coauthors: Dorothy E. Leidner, Esther Gonzalez).

Koch, Hope, Gonzalez, E. and Leidner, D. “Bridging The Work/Social Divide: The Emotional Response To Organizational Social Networking Sites,” European Journal of Information Systems, 2012 (21), pp. 699-717.

Firth, D., King, J., Koch, H., Looney, C., Pavlou, P., and Trauth, E. “Addressing the Credibility Crisis in IS,” Communication of the Association for Information Systems, 28(Article 13). 2011, pp. 199-212.

Koch, Hope and Schultze, Ulrike. “Stuck in the Conflicted Middle: A Practice Perspective on B2B E marketplaces,” MIS Quarterly, 35(1), 2011, pp. 1-24.

Teaching and Learning Scholarship

Koch, Hope and Venkataraman, Ramesh. “Strengthening IS Programs: Enrollments,” The Association of Information Systems, Webinar, February 4, 2011. Attendance: 44

Basic or Discovery Scholarship

Leidner, D., H. Koch, and E. Gonzalez (2010) "Assimilating Generation Y IT New Hires into Usaa's Workforce: The Role of an Enterprise 2.0 System", MIS Quarterly Executive (9) 4, pp. 229-242.

Koch, Hope, Van Slyke, C., Wells, J., Watson, R.T. and Wilson, R.L. “Attracting, Retaining and Placing IS Students in an Economic Downturn,” Communications of the Association for Information Systems, 26(22), 2010, pp. 477-492.

Koch, Hope. “Developing Dynamic Capabilities in Electronic Marketplaces: A Cross Case Study,” Journal of Strategic Information Systems, 19(1), 2010, pp 28-38.

Teaching and Learning Scholarship

Koch, Hope and Kayworth, Tim. “Partnering with the Majors: A Process Approach to Increasing IS Enrollment,” Journal of Information Systems Education, 20(4), 2009, pp. 439-450.

Basic or Discovery Scholarship

Koch, Hope. “E Marketplace Regression of National Trucking Exchange,” In M. Khosrow-Pour (Ed.), Encyclopedia of E-Commerce, E Government and Mobile Commerce, Hershey, PA: Idea Group Reference, 2006, pp. 413 417

Koch, Hope. “Inter-organizational Information Systems Adoption and Diffusion: A Review and Analysis of Empirical Research,” In S.B. Eom (Ed.), Inter-Organizational Information Systems in the Internet Age, Hershey, PA: Idea Group Publishing, 2005, pp. 214 230.

Chae, B., Paradice, D., Koch, H. and Huy, V. “Exploring Knowledge Management Using Network Theories: Questions, Paradoxes and Prospects,” Journal of Computer Information Systems, 45(4), 2005, pp. 62 74.

Applied or Integration/Application Scholarship

Koch, Hope. “Electronic Marketplaces and Procurement,” Public Purchasing Review (36:Dec-Jan), 2004, pp. 13-21.

Basic or Discovery Scholarship

Koch, Hope. “Resilience-based Digital Transformation,” Distinguished Academic Speaker for the Digital Organization and Society Research Centre Impact Event, Royal Holloway University of London, June 28, 2022

"Digital employee monitoring in the new work reality," (coauthors: Ramona Ionescu, Ramona Ionescu, Dorothy E. Leidner).

"IT as a Safety Net During a Crisis," (coauthors: Qing Li, Alexis Sanchez Gonzalez, Ramona Ionescu).

"Crisis Driven Digital Transformation," (coauthors: Sean Dwyer, Yasamin Hadavi, Ramona Ionescu, Qing Li).

Koch, Hope; AIMdallal, Khalid; Leestma, Peter; Peters, Uchenna; Villafranca, Eric; and Koch. Kevin. “Making Analytics Pay,” Society for Information Management Case Competition, placed 2nd in the competition

"Chartering Predictive Analytics: A Case Study," pp. 10 (coauthors: Wallace Chipidza, Jordana George). Chipidza, W., George, J., & Koch, H. (2016). Chartering Predictive Analytics: A Case Study. In Proceedings of the Twenty-second Americas Conference on Information Systems (p. 10). San Diego, CA: Association for Information Systems. Retrieved from http://aisel.aisnet.org/amcis2016/Decision/Presentations/6/

Presentations and Proceedings

Basic or Discovery Scholarship

“Upgrading Adaptation: How Digital Transformation Promotes Organizational Resilience,” Texas A&M University, Mays Business School, September 9, 2023.

Teaching and Learning Scholarship

“A Caring Campus,” Keynote Address for Temple College’s All College Day, Temple, TX, August 9, 2023.

Koch, Hope. "The Value of Education," Keynote Address for the 28th Annual Central Texas Baylor Club Scholarship Brunch,, Belton, TX, February 18, 2023.

"Building Organizational Resilience: How Digital Transformation Creates Value in a Crisis," Proceedings of the Academy of Management Conference, July 2021, Vol. 2021, No. 1 (coauthors: Sean M Dwyer, Yasamin Hadavi, Russell E Browder).

Basic or Discovery Scholarship

"Crisis Driven Digital Transformation," Proceedings of the 41st International Conference on Information Systems TREO Talk, Atlanta, GA, October 2020 (coauthors: Sean M. Dwyer, Yasamin Hadavi, Ramona Ionescu, Qing Li, Alexis Gonzalez, Jaime Suarez, Russell Browder).
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