Dorothy Elliott Leidner, Ph.D.

   Ferguson Professor of
     Information Systems
Baylor University
Waco, Texas 76798
Phone: 254-710-3493
Fax: 254-710-2258
Email: Dorothy_Leidner@baylor.edu


   Education
   Doctor of Philosophy, Information Systems, May 1992
The University of Texas at Austin
                    Dissertation: "Executive Information Systems: Their Impact on Executive
                    Decision Making," May 1992

Master of Business Administration, December 1988
Concentration in Information Systems Management
The University of Texas at Austin
                    Strategy Paper: "The Competitive Use of Information Technology in the
                    Healthcare Industry"

Bachelor of Arts in Plan II (an honors liberal arts program), May 1986
The University of Texas at Austin
                    Thesis: "A Comparative Analysis of the Puritan Movements in England
                    and the American Colonies"

   Research Interests
   Virtual Teams, Virtual Management, Virtual Organizations
Knowledge Management Systems, Knowledge Mapping Systems
CIO Leadership
Social Media Use in Organizations
IS Strategy

   Teaching Interests
   Global IS Management
Information Theory
Qualitative Methods

   Academic Appointments
   Baylor University, Waco, Texas, USA
                    Ferguson Professor of Information Systems
                    Fall 1992-1996, Summer 2002 to present
                    * Teach PhD courses in IS Theory, Qualitative Research Methods,
                       Conducting Literature Reviews, Contemporary IS Research
                    * Teach Master's level elective in Globalization and IT Management
                    * Director, PhD Program in Information Systems

The University of Mannheim, Germany
                    Visiting Professor
                    Summers, 2005 to present
                    * Taught a graduate elective in Global Information Management (2005-2007)
                    * Teach a PhD seminar on IS Theory (2005-present)

The University of Lund, Sweden
                    Visiting Professor
                    3-year appointment beginning January 2014
                    * Visit the university twice a year for a week to collaborate with PhD students

ETH-Zurich, Switzerland
                    Visiting Professor
                    Summers, 2010 to 2012
                    * Teach a PhD seminar on IS Theory

INSEAD, France
                    Associate Professor
                    Fall, 1997-2000
                    * Taught three MBA electives: (1) Electronic Commerce, (2) IT Strategy,
                       and (3) Management of Information Systems
                    * Taught Executive seminars: (1) Electronic Commerce, (2) Virtual Leadership,
                       and (3) Knowledge Management

ITESM, Mexico
                    Visiting Professor
                    Summers, 1995
                    * Taught a graduate business course in international IS with a focus on
                       cultural differences between American and Mexican organizations.

Southern Methodist University, Dallas, Texas, USA
                    Visiting Associate Professor
                    Fall, 1999-Spring 2000
                    * Taught MBA elective in Ecommerce. Developed material for a week long
                       ecommerce seminar for Nortel Networks.

Texas Christian University, Fort Worth, Texas, USA
                    Associate Professor
                    Spring 2001-Spring 2002
                    * Taught MBA IT core course

L'Universite' de Caen, France
                    Visiting Professor
                    November 1994, April 1996, May 1997
                    * Taught a graduate business course in intercultural communications with
                       a focus on the impact of cultural difference on business communication.

The University of Texas at Austin, Texas, USA
                    Assistant Instructor
                    Fall 1991-Spring 1992
                    * Taught Introduction to Statistics for Business to undergraduate students.

The University of Texas at Austin, Texas, USA
                    Research/Teaching Assistant
                    Fall 1987-Spring 1990
                    * Assistant for Statistics, Management Science, and Information Systems courses


   Refereed Journal Publications
   "Strategies and Symbolism in the Adoption of Organizational Social Networking Systems,"
                    Journal of Strategic Information Systems, 24(1) March 2015, pp. 15-32
                    (with M. Karoui and A. Dudezert)

"Digitally-Enabling Social Networks: Resolving IT-Culture Conflict," forthcoming
                    Information Systems Journal, 2013 (with H. Koch and E. Gonzalez)

"Bridging the Work/Social Divide: The Emotional Response to Organizational Social
                    Networking Systems," European Journal of Information Systems Journal,
                    April 2012, pp. 1-19 (with H. Koch and E. Gonzalez)

"Crisis Response Information Networks," Journal of the Association for Information Systems,
                    13(1), 2012, pp. 31-56 (with S. Pan and G. Pan)

"The Contribution of Top IS Publications to Subsequent Research: A Citaion Analysis,"
                    Communications of the Association on Information Systems, 30(25), December
                    2011, pp. 419-437 (with J. Lo and D. Preston)

"An Empirical Examination of the Relationship of IS Strategy to Firm Performance,"
                    forthcoming in the Journal of Strategic Information Systems, 20(4),
                    December 2011, pp. 419-437 (with J. Lo and D. Preston)

"The Nature and Outcome of Illusion in Kmap Use," European Journal of Information
                    Systems
, 20(5), 2011, pp. 547-588 (with A. Dudezert)

"Examining the Strategic Alignment and Implementation Success of a KMS: A Subculture-
                    based Multi Level Analysis," Information Systems Research 22, March 2011,
                    pp. 39-59 (with M. N. Ravishankar and S. Pan)

                    * Cited by over 50 (scholar.google.com)

"Assimilating Generation Y IT New Hires into USAA's Workforce: The Role of an
                    Enterprise 2.0 System,"MIS Quarterly Executive, December 2010, pp. 229-242
                    (with H. Koch and E. Gonzalez)

"Globalization, Culture and Information: Towards Global Knowledge Transparency,"
                    Journal of Strategic Information Systems, 19(2), 2010, 69-77

"An Examination of the Antecedents and Consequences of Organizational IT Innovation in
                    Hospitals," Journal of Strategic Information Systems, September, 2010 (with
                    D. Preston and D. Chen)

                    ** Honorable Mention, JSIS Best Paper Award for 2010

"The Role of IT in Crisis Response: Lessons from the SARS and Asian Tsunami Disasters,"
                    Journal of Strategic Information Systems, 18(2), 2009, pp. 80-99 (with G. Pan
                    and S. Pan)

                    ** Honorable Mention, JSIS Best Paper Award for 2009

"A Model of Conflict, Leadership, and Performance in Virtual Teams," Information
                    Systems Research
, 4, December 19, 2008 (with R. Wakefield and G. Garrison)

                    * Cited by over 50 (scholar.google.com)

"Examining the Antecedents and Consequences of CIO Decision Making Authority,"
                    Decision Sciences, November 39(4), 2008, pp. 605-642 (with D. Preston
                    and D. Chen)

                    * Cited by over 50 (scholar.google.com)
                    ** Finalist, Decision Sciences Journal Article Paper Award 2008

"CIO Leadership Profiles: Implications of Matching CIO Authority and Leadership
                    Capability on IT Impact," MIS Quarterly Executive, 7(2), 2008, pp. 57-69
                    (with D. Preston and D. Chen)

"How Incoming CIOs Transition into Their New Jobs," MIS Quarterly Executive,
                    March 2007, pp. 17-28 (with J.M. McKay)

                    ** Selected by the 2008 Senior Scholars Best Publication Committee as one of
                         the five winners of the Best Information Systems Papers published in
                         2007 Award.

"Bringing IT Back: An Analysis of the Decision to Backsource or Switch Vendors,"
                    Decision Sciences, November 2006, pp. 605-621 (with D. Whitten)

                    * Cited by over 100 (scholar.google.com)

"The Ongoing Challenges of Knowledge Management Initiatives," Cutter Benchmark
                    Review
, 6(3), March 2006, pp. 5-11.

"A Review of Culture in Information Systems Research: Towards a Theory of IT-Culture
                    Conflict," MIS Quarterly, June 2006, pp. 357-399 (with T. Kayworth)

                    * Cited by over 650 (scholar.google.com)

"An Empirical Examination of the Influence of Organizational Culture on Knowledge
                    Management Practices" Journal of Management Information Systems, 22(3),
                    2005-2006, pp. 191-224 (with M. Alavi and T. Kayworth)

                    * Cited by over 350 (scholar.google.com)

"The Role of Culture in Knowledge Management: A Case Study of Two Global Firms,"
                    The International Journal of Electronic Collaboration, 2(1), 2006,
                    pp. 17-40 (with M. Alavi and T. Kayworth)

                    * Cited by over 50 (scholar.google.com)

"How CIOs Manage IT During Economic Decline: Surviving and Thriving Amid
                    Uncertainty," MIS Quarterly Executive, March 2003, pp. 1-14 (with
                    R. C. Beatty, and J. M. Mackay)

                    ** In May 2005, voted one of the top ten best articles ever published in MIS
                         Quarterly Executive.


"Bridging Communities of Practice with Information Technology in Pursuit of Global
                    Knowledge Sharing," Journal of Strategic Information Systems, Vol. 12, 2003,
                    pp. 71-88 (with S. L. Pam)

                    * Cited by 250 (scholar.google.com)

"Studying Knowledge Management in IS Research: Discourses and Theoretical
                    Assumptions," MIS Quarterly, September 2002, pp. 213-242 (with U. Schultze)

                    * Cited by over 500 (scholar.google.com)

"Leadership Effectiveness in Global Virtual Teams," Journal of Management Information
                    Systems,
Winter 2002, pp. 7-40 (with T. Kayworth)

                    * Cited by over 550 (scholar.google.com)

"Knowledge Management and Knowledge Management Systems: Conceptual
                    Foundation and an Agenda for Research," MIS Quarterly, March 2001,
                    pp. 107-136 (with M. Alavi)

                    * Cited by over 6000 (scholar.google.com)
                    ** 2nd most cited MISQ article (as of January 2010 using scholar.google.com)

"Technology-Mediated Learning: A Call for Greater Depth and Breadth of Research,"
                    Information Systems Research, March 2001, pp. 1-10 (with M. Alavi)

                    * Cited by over 500 (scholar.google.com)

"The Global Virtual Manager: A Prescription for Success," European Management
                    Journal,
April 2000, pp. 183-194 (with T. Kayworth)

                    * Cited by over 300 (scholar.google.com)
                    ** Reprinted in Cross-Cultural Management ed. Gordon Redding and Bruce
                         Stening, Edward Elgar Publishing, Ltd., 2002.

"Communication and Trust in Global Virtual Teams," Organization Science, Winter 1999,
                    pp. 791-815 (with S. Jarvenpaa)

                    * Cited by over 2500 (google.scholar.com)
                    ** Winner, Best Published Paper Award, Academy of Management OCIS
                         Division, Academy of Management Meeting in Toronto, August 2000.
                    *** Profiled in Harvard Business Review, May-June 1998, pp. 20-21

                    (The above article has also appeared in the Journal of Computer-Mediated
                    Communication
in a joint issue with Organization Science.
                    http://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.html).

"Mexican and Swedish Managers' Perceptions on the Impact of EIS on Organizational
                    Intelligence, Decision Making, and Structure," Decision Sciences, Summer 1999,
                    pp. 633-658 (with S. Carlsson, J. Elam, and M. Corrales)

                    * Cited by over 55 (scholar.google.com)

"Virtual Partnerships in Support of Electronic Commerce: The Case of TCIS," Journal
                    of Strategic Information Systems,
March 1999, pp. 105-118.

"Knowledge Management Systems: A Descriptive Study of Key Issues, Challenges, and
                    Benefits," Communications of the AIS, February 1999 (with M. Alavi)

                    * Cited by over 1440 (scholar.google.com)
                    ** Reprinted in Knowledge Management Systems: Theory and Practice, Stuart
                         Narnes (ed.), Thompson Learning, 2002, pp. 15-31.

"An Information Company in Mexico: Extending the Resource-Based View of the Firm
                    to a Developing Country Context," Information Systems Research,
                    December 1998, pp. 342-361 (with S. Jarvenpaa)

                    * Cited by over 250 (scholar.google.com)

"Les Benefices des Systemes d'Information pour Dirigeants dans trois pays," Revue
                    Systemes d'Information et Management,
3(3), 1998, pp. 5-28 (with S. Carlsson)

"Mexican Executives' Use of Information Systems: An Empirical Investigation of EIS
                    Use and Impact," Journal of Global Information Technology Management,
                    1(2), 1998, pp. 15-36.

"Is Anybody Out There?: Antecedents of Trust in Global Virtual Teams," Journal of
                    Management Information Systems,
14(4), 1998, pp. 29-64 (with S. Jarvenpaa
                    and K. Knoll)

                    * Cited by over 1500 (scholar.google.com)

"Improving Student Processing and Assimilation of Conceptual Information: GSS
                    Supported Collaborative Learning vs. Individual Constructive Learning,"
                    Decision Support Systems, 20, June 1997, pp. 149-163 (with M. A. Fuller)

                    * Cited by over 125 (scholar.google.com)

"The Impact of Executive Information Systems on Organizational Intelligence and
                    Decision Making," Organization Science, November-December 1995,
                    pp. 645-665 (with J. J. Elam)

                    * Cited by over 65 (scholar.google.com)

"The Use of Information Technology to Improve Management Education: The
                    Theoretical View," MIS Quarterly,19(3), September 1995, pp. 265-292
                    (with S. L. Jarvenpaa)

                    * Cited by over 900 (scholar.google.com)
                    ** Winner of MIS Quarterly Best Paper Award for 1995**

"EIS Adoption, Use, Impact: The Executive Perspective," Decision Support Systems,
                    Vol. 14, Issue 2, 1995, pp. 89-103 (with J. J. Elam)

                    * Cited by 65 (scholar.google.com)

"Executive Information Systems: Their Impact on Executive Decision Making," Journal
                    of Management Information Systems,
Fall/Winter 1993-1994, pp. 139-156
                    (with J. J. Elam)

                    * Cited by 125 (scholar.google.com)

"The Information Age Confronts Education: Case Studies on Electronic Classrooms,"
                    Information Systems Research, 4(1), 1993, pp. 24-54 (with S. L. Jarvenpaa)

                    * Cited by 250 (scholar.google.com)


   Refereed Book Chapters
   "Virtual Learning Systems," Encyclopedia of Information Systems, Volume 4, 2003,
                    pp. 561-572 (with M. Alavi)

"Organizational Culture as a Knowledge Resource," Handbook on Knowledge
                    Management (ed. C.W. Holsapple), Berlin: Springer-Verlag, 2003, pp. 235-252
                    (with T. Kayworth)

"Contextual Design of Management Support Systems," in Context-Sensitive Decision
                    Support Systems, (London: Chapman and Hall, 1998), eds E. Berkeley,
                    P. Brezillon, V. Rajkovie and G. Widmeyer (with S. Carlsson)

"Individual and Organizational Effectiveness: Perspectives on the impact of ESS in
                    multinational organizations" in Implementing Systems for Supporting
                    Management Decisions, (London: Chapman and Hall, July 22, 1996), eds.
                    P. Humphreys et al. (with S. Carlsson and Joyce J. Elam)

"Understanding Information Culture: Integrating Knowledge Management Systems into
                    Organizations," Strategic Information Management, (Oxford: Butterworth
                    Heinemann, 1999) eds. R. Galliers, D. Leidner, and B. Baker, pp. 523-550.

"Understanding Information Culture: Integrating Knowledge Management Systems into
                    Organizations," Readings in Organization Science: Organizational Change in a
                    Changing Context, (eds. Miguel Pina e Cunha and Carlos Alves Marques),
                    (Portugal: ISPA), 1999, pp. 211-240.


   Refereed Conference Publications
   "The Influence of Social Media on Organizational Socialization," Proceedings of the
                    Hawaii International Conference on System Sciences
, January 2015,
                    Kauai, HI. (with E. Gonzalez and H. Koch)

                    ** Best Paper Nominee

"The Influence of Middle Management on Information Technology Alignment,"
                    Proceedings of the Hawaii International Conference on System
                    Sciences
, January 2015, Kauai, HI. (with M. Milovich and D. Preston)

"Middle Management and Information Systems Strategy: The Role of Awareness and
                    Involvement," Proceedings of the Hawaii International Conference
                    on System Sciences
, January 2014, Waikoloa, HI. (with M. Milovich)

"The Impact of Internal Social Media Usage on Organizational Socialization and
                    Commitment" Proceedings of the International Conference on
                    Information, Systems
, December 2013, Milan, Italy (with E. Gonzalez,
                    H. Koch, and C. Reimenschneider)

"Antecedents to Stigma: Factors that Diminish IT Value,"Proceedings of the
                    Hawaii International Conference on System Sciences
, January 2013,
                    Maui, HI. (with E. Moquin, C. Riemenschneider, and P. Rutner)

"The Effects of Social Network Usage on Organizational Identification,"Proceedings of the
                    International Conference on Information Systems
, December 2012,
                    Orlando, FL. (with G. Larosiliere)

"Extending the IS Strategy Typology: An Assessment of Strategy Impacts on Capabilities
                    development and performance, "Proceedings of the International
                    Conference on Information, Systems
, December 2012, Orlando, FL.
                    (with J. Lo)

"An Empirical Investigation of IS Strategy and IS Performance,"Proceedings of the
                    International Conference on Information Systems
, December 2010,
                    St. Louis, M.O.(with J. Lo and E. Gonzalez)

"The Nature and Influence of Conflict in the Virtual Team,"Proceedings of the America's
                    Conference on Information Systems (AMCIS)
, Acapulco, Mexico,
                    August 2006 (with R. Wakefield)

"Conflict and Conflict Composition in the Virtual Team," Proceedings of the American
                     Accounting Association (AAA) Annual Conference
, Washington, D. C.,
                    August 2006 (with R. Wakefield and S. Pan)

"Knowledge Management Systems: Emerging Views and Practices from the Field,"
                    Proceedings of the Hawaii International Conference on System Sciences,
                    1999 (with M. Alavi)

                    ** Runner-up, Best Paper Award for the Decision Support System Track

"Appraising Executive Support Systems: A Competing Values Approach," Proceedings
                    of the 5th European Conference on the Evaluation of Information
                    Technology
, November 1998 (with S. Carlsson)

"Post-Sales Support for On-line Product Sales: The Challenge Facing Small Global
                    Firms" Proceedings of the Association of Information Systems Conference,
                    August 1998 (with R. Galliers)

"Organizational and Information Cultures in Knowledge Management Initiatives,"
                    Proceedings of the 6th European Conference on Information Systems
                    (ed. Walter R.J. Baets), Vol. IV, Aix-en-Provence, France, 1998, pp. 1721-1723
                    (with S. Jarvenpaa and I. Tuomi)

"Competing in an Emerging Economy: Extending the Resource-based View of the
                    Firm," Proceedings of the Eighteenth International Conference on Information
                    Systems
, December 1997 (with S. Jarvenpaa)

"Will the Internet Really Revolutionise the Business School and Business Education?",
                    Proceedings of the 5th European Conference on Information Systems, Cork,
                    Ireland, 19-21 June 1997, 1529-1531 (with Mooney, J. T. Byrnes, R.D. Galliers,
                    B Ives)

"The Transition to Open Markets and Modern Management: The Success of EIS in
                    Mexico," Proceedings of the Seventeenth International Conference on
                    Information Systems
, (ed. J. DeGross, S. Jarvenpaa, and A. Srinivasan),
                    Cleveland, Ohio, 1996, pp. 290-306.

"Improving Student Processing and Assimilation of Conceptual Information: GDSS
                    Supported Collaborative Learning vs. Individual Constructive Learning,"
                    Proceedings of the Twenty-Ninth Annual Hawaii International Conference on
                    Systems Sciences
, Vol. III, 1996 (with M.A. Fuller)

"A Cross-Cultural Study of EIS," Proceedings of the Twenty-Eighth Annual Hawaii
                    International Conference on Systems Sciences
, Vol. III, 1995, pp. 91-100
                    (with S. Carlsson and Joyce Elam)

"The Effect of Culture on EIS Use and Benefits," Proceedings of the European
                    Conference on Information Systems
, 1995, pp. 391-404
                    (with S. Carlsson and Joyce Elam)

"Senior and Middle Management Use of EIS: A Descriptive Study," Proceedings of the
                    Twenty-Seventh Annual Hawaii International Conference on System Sciences,
                    Vol. III, 1994, pp. 135-144 (with Joyce J. Elam)

"Executive Information Systems: Their Impact on Executive Decision Making,"
                    Proceedings of the Twenty-Sixth Annual Hawaii International Conference on
                    System Sciences
, Vol. III, 1993, pp. 206-215 (with Joyce J. Elam)

                    **Winner: Best Paper Award for the Decision Support System Track**

"Executive Information Systems' Use in Management Activities," Proceedings,
                    Twenty-Fourth Annual DSI Conference
, 1993, pp. 7-10.


  

Books

   Global Information Systems: The Implications of Culture for IS Management, 2008
(Edited by Leidner and Kayworth), Butterworth Heinemann.

Knowledge Management, 2008 (Edited by Becca-Fernandez and Leidner) ME Sharpe.

Information Technology Management: Transforming Organizations in a Digital
Economy
, 2005 (Turban, Leidner, McLean, and Wetherbe), Wiley publishers.

Strategic Information Management, 3rd edition, Oxford (Butterworth Heinemann),
2003 (co-author Bob Galliers).

Strategic Information Systems, 2nd edition (edited by Bob Galliers, Dorothy Leidner,
and Bernadette Baker), London: McGraw-Hill, July 1999.

Information Technology Management: Transforming Organizations in a Digital
Economy
, 2005 (Turban, Leidner, McLean, and Wetherbe), Wiley publishers.


  

Cases

  

Leidner, Dorothy: e-Government at San Bernadino County, Southern Methodist
University, 2000.

Armstrong, Marci and Leidner, Dorothy: e-Business at Northwestern University,
Southern Methodist University, 2000.

Leidner, Dorothy E., "Corporate Intranet at Groupe Schneider: Managing Dispersed
Intranet Development" INSEAD case, 1998.

Leidner, Dorothy E., "Small Electronic Commerce Giants: The Case of TCIS," INSEAD
case, 1998.