| Ferguson Professor of Information Systems Baylor University Waco, Texas 76798 |
Phone: 254-710-3493 Fax: 254-710-2258 Email: Dorothy_Leidner@baylor.edu |
| Education |
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| Doctor of Philosophy, Information Systems, May 1992 The University of Texas at Austin Dissertation: "Executive Information Systems: Their Impact on Executive Decision Making," May 1992 Master of Business Administration, December 1988 Concentration in Information Systems Management The University of Texas at Austin Strategy Paper: "The Competitive Use of Information Technology in the Healthcare Industry" Bachelor of Arts in Plan II (an honors liberal arts program), May 1986 The University of Texas at Austin Thesis: "A Comparative Analysis of the Puritan Movements in England and the American Colonies" |
| Research Interests |
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| Virtual Teams, Virtual Management, Virtual Organizations Knowledge Management Systems, Knowledge Mapping Systems CIO Leadership Social Media Use in Organizations IS Strategy |
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| Teaching Interests |
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| Global IS Management Information Theory Qualitative Methods |
| Academic Appointments |
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| Baylor University, Waco, Texas, USA Ferguson Professor of Information Systems Fall 1992-1996, Summer 2002 to present * Teach PhD courses in IS Theory, Qualitative Research Methods, Conducting Literature Reviews, Contemporary IS Research * Teach Master's level elective in Globalization and IT Management * Director, PhD Program in Information Systems The University of Mannheim, Germany Visiting Professor Summers, 2005 to present * Taught a graduate elective in Global Information Management (2005-2007) * Teach a PhD seminar on IS Theory (2005-present) The University of Lund, Sweden Visiting Professor 3-year appointment beginning January 2014 * Visit the university twice a year for a week to collaborate with PhD students ETH-Zurich, Switzerland Visiting Professor Summers, 2010 to 2012 * Teach a PhD seminar on IS Theory INSEAD, France Associate Professor Fall, 1997-2000 * Taught three MBA electives: (1) Electronic Commerce, (2) IT Strategy, and (3) Management of Information Systems * Taught Executive seminars: (1) Electronic Commerce, (2) Virtual Leadership, and (3) Knowledge Management ITESM, Mexico Visiting Professor Summers, 1995 * Taught a graduate business course in international IS with a focus on cultural differences between American and Mexican organizations. Southern Methodist University, Dallas, Texas, USA Visiting Associate Professor Fall, 1999-Spring 2000 * Taught MBA elective in Ecommerce. Developed material for a week long ecommerce seminar for Nortel Networks. Texas Christian University, Fort Worth, Texas, USA Associate Professor Spring 2001-Spring 2002 * Taught MBA IT core course L'Universite' de Caen, France Visiting Professor November 1994, April 1996, May 1997 * Taught a graduate business course in intercultural communications with a focus on the impact of cultural difference on business communication. The University of Texas at Austin, Texas, USA Assistant Instructor Fall 1991-Spring 1992 * Taught Introduction to Statistics for Business to undergraduate students. The University of Texas at Austin, Texas, USA Research/Teaching Assistant Fall 1987-Spring 1990 * Assistant for Statistics, Management Science, and Information Systems courses |
| Refereed Journal Publications |
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| "Strategies and Symbolism in the Adoption of Organizational Social Networking Systems," Journal of Strategic Information Systems, 24(1) March 2015, pp. 15-32 (with M. Karoui and A. Dudezert) "Digitally-Enabling Social Networks: Resolving IT-Culture Conflict," forthcoming Information Systems Journal, 2013 (with H. Koch and E. Gonzalez) "Bridging the Work/Social Divide: The Emotional Response to Organizational Social Networking Systems," European Journal of Information Systems Journal, April 2012, pp. 1-19 (with H. Koch and E. Gonzalez) "Crisis Response Information Networks," Journal of the Association for Information Systems, 13(1), 2012, pp. 31-56 (with S. Pan and G. Pan) "The Contribution of Top IS Publications to Subsequent Research: A Citaion Analysis," Communications of the Association on Information Systems, 30(25), December 2011, pp. 419-437 (with J. Lo and D. Preston) "An Empirical Examination of the Relationship of IS Strategy to Firm Performance," forthcoming in the Journal of Strategic Information Systems, 20(4), December 2011, pp. 419-437 (with J. Lo and D. Preston) "The Nature and Outcome of Illusion in Kmap Use," European Journal of Information Systems, 20(5), 2011, pp. 547-588 (with A. Dudezert) "Examining the Strategic Alignment and Implementation Success of a KMS: A Subculture- based Multi Level Analysis," Information Systems Research 22, March 2011, pp. 39-59 (with M. N. Ravishankar and S. Pan) * Cited by over 50 (scholar.google.com) "Assimilating Generation Y IT New Hires into USAA's Workforce: The Role of an Enterprise 2.0 System,"MIS Quarterly Executive, December 2010, pp. 229-242 (with H. Koch and E. Gonzalez) "Globalization, Culture and Information: Towards Global Knowledge Transparency," Journal of Strategic Information Systems, 19(2), 2010, 69-77 "An Examination of the Antecedents and Consequences of Organizational IT Innovation in Hospitals," Journal of Strategic Information Systems, September, 2010 (with D. Preston and D. Chen) ** Honorable Mention, JSIS Best Paper Award for 2010 "The Role of IT in Crisis Response: Lessons from the SARS and Asian Tsunami Disasters," Journal of Strategic Information Systems, 18(2), 2009, pp. 80-99 (with G. Pan and S. Pan) ** Honorable Mention, JSIS Best Paper Award for 2009 "A Model of Conflict, Leadership, and Performance in Virtual Teams," Information Systems Research, 4, December 19, 2008 (with R. Wakefield and G. Garrison) * Cited by over 50 (scholar.google.com) "Examining the Antecedents and Consequences of CIO Decision Making Authority," Decision Sciences, November 39(4), 2008, pp. 605-642 (with D. Preston and D. Chen) * Cited by over 50 (scholar.google.com) ** Finalist, Decision Sciences Journal Article Paper Award 2008 "CIO Leadership Profiles: Implications of Matching CIO Authority and Leadership Capability on IT Impact," MIS Quarterly Executive, 7(2), 2008, pp. 57-69 (with D. Preston and D. Chen) "How Incoming CIOs Transition into Their New Jobs," MIS Quarterly Executive, March 2007, pp. 17-28 (with J.M. McKay) ** Selected by the 2008 Senior Scholars Best Publication Committee as one of the five winners of the Best Information Systems Papers published in 2007 Award. "Bringing IT Back: An Analysis of the Decision to Backsource or Switch Vendors," Decision Sciences, November 2006, pp. 605-621 (with D. Whitten) * Cited by over 100 (scholar.google.com) "The Ongoing Challenges of Knowledge Management Initiatives," Cutter Benchmark Review, 6(3), March 2006, pp. 5-11. "A Review of Culture in Information Systems Research: Towards a Theory of IT-Culture Conflict," MIS Quarterly, June 2006, pp. 357-399 (with T. Kayworth) * Cited by over 650 (scholar.google.com) "An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices" Journal of Management Information Systems, 22(3), 2005-2006, pp. 191-224 (with M. Alavi and T. Kayworth) * Cited by over 350 (scholar.google.com) "The Role of Culture in Knowledge Management: A Case Study of Two Global Firms," The International Journal of Electronic Collaboration, 2(1), 2006, pp. 17-40 (with M. Alavi and T. Kayworth) * Cited by over 50 (scholar.google.com) "How CIOs Manage IT During Economic Decline: Surviving and Thriving Amid Uncertainty," MIS Quarterly Executive, March 2003, pp. 1-14 (with R. C. Beatty, and J. M. Mackay) ** In May 2005, voted one of the top ten best articles ever published in MIS Quarterly Executive. "Bridging Communities of Practice with Information Technology in Pursuit of Global Knowledge Sharing," Journal of Strategic Information Systems, Vol. 12, 2003, pp. 71-88 (with S. L. Pam) * Cited by 250 (scholar.google.com) "Studying Knowledge Management in IS Research: Discourses and Theoretical Assumptions," MIS Quarterly, September 2002, pp. 213-242 (with U. Schultze) * Cited by over 500 (scholar.google.com) "Leadership Effectiveness in Global Virtual Teams," Journal of Management Information Systems, Winter 2002, pp. 7-40 (with T. Kayworth) * Cited by over 550 (scholar.google.com) "Knowledge Management and Knowledge Management Systems: Conceptual Foundation and an Agenda for Research," MIS Quarterly, March 2001, pp. 107-136 (with M. Alavi) * Cited by over 6000 (scholar.google.com) ** 2nd most cited MISQ article (as of January 2010 using scholar.google.com) "Technology-Mediated Learning: A Call for Greater Depth and Breadth of Research," Information Systems Research, March 2001, pp. 1-10 (with M. Alavi) * Cited by over 500 (scholar.google.com) "The Global Virtual Manager: A Prescription for Success," European Management Journal, April 2000, pp. 183-194 (with T. Kayworth) * Cited by over 300 (scholar.google.com) ** Reprinted in Cross-Cultural Management ed. Gordon Redding and Bruce Stening, Edward Elgar Publishing, Ltd., 2002. "Communication and Trust in Global Virtual Teams," Organization Science, Winter 1999, pp. 791-815 (with S. Jarvenpaa) * Cited by over 2500 (google.scholar.com) ** Winner, Best Published Paper Award, Academy of Management OCIS Division, Academy of Management Meeting in Toronto, August 2000. *** Profiled in Harvard Business Review, May-June 1998, pp. 20-21 (The above article has also appeared in the Journal of Computer-Mediated Communication in a joint issue with Organization Science. http://www.ascusc.org/jcmc/vol3/issue4/jarvenpaa.html). "Mexican and Swedish Managers' Perceptions on the Impact of EIS on Organizational Intelligence, Decision Making, and Structure," Decision Sciences, Summer 1999, pp. 633-658 (with S. Carlsson, J. Elam, and M. Corrales) * Cited by over 55 (scholar.google.com) "Virtual Partnerships in Support of Electronic Commerce: The Case of TCIS," Journal of Strategic Information Systems, March 1999, pp. 105-118. "Knowledge Management Systems: A Descriptive Study of Key Issues, Challenges, and Benefits," Communications of the AIS, February 1999 (with M. Alavi) * Cited by over 1440 (scholar.google.com) ** Reprinted in Knowledge Management Systems: Theory and Practice, Stuart Narnes (ed.), Thompson Learning, 2002, pp. 15-31. "An Information Company in Mexico: Extending the Resource-Based View of the Firm to a Developing Country Context," Information Systems Research, December 1998, pp. 342-361 (with S. Jarvenpaa) * Cited by over 250 (scholar.google.com) "Les Benefices des Systemes d'Information pour Dirigeants dans trois pays," Revue Systemes d'Information et Management, 3(3), 1998, pp. 5-28 (with S. Carlsson) "Mexican Executives' Use of Information Systems: An Empirical Investigation of EIS Use and Impact," Journal of Global Information Technology Management, 1(2), 1998, pp. 15-36. "Is Anybody Out There?: Antecedents of Trust in Global Virtual Teams," Journal of Management Information Systems, 14(4), 1998, pp. 29-64 (with S. Jarvenpaa and K. Knoll) * Cited by over 1500 (scholar.google.com) "Improving Student Processing and Assimilation of Conceptual Information: GSS Supported Collaborative Learning vs. Individual Constructive Learning," Decision Support Systems, 20, June 1997, pp. 149-163 (with M. A. Fuller) * Cited by over 125 (scholar.google.com) "The Impact of Executive Information Systems on Organizational Intelligence and Decision Making," Organization Science, November-December 1995, pp. 645-665 (with J. J. Elam) * Cited by over 65 (scholar.google.com) "The Use of Information Technology to Improve Management Education: The Theoretical View," MIS Quarterly,19(3), September 1995, pp. 265-292 (with S. L. Jarvenpaa) * Cited by over 900 (scholar.google.com) ** Winner of MIS Quarterly Best Paper Award for 1995** "EIS Adoption, Use, Impact: The Executive Perspective," Decision Support Systems, Vol. 14, Issue 2, 1995, pp. 89-103 (with J. J. Elam) * Cited by 65 (scholar.google.com) "Executive Information Systems: Their Impact on Executive Decision Making," Journal of Management Information Systems, Fall/Winter 1993-1994, pp. 139-156 (with J. J. Elam) * Cited by 125 (scholar.google.com) "The Information Age Confronts Education: Case Studies on Electronic Classrooms," Information Systems Research, 4(1), 1993, pp. 24-54 (with S. L. Jarvenpaa) * Cited by 250 (scholar.google.com) |
| Refereed Book Chapters |
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"Virtual Learning Systems," Encyclopedia of Information Systems, Volume 4, 2003, pp. 561-572 (with M. Alavi) "Organizational Culture as a Knowledge Resource," Handbook on Knowledge Management (ed. C.W. Holsapple), Berlin: Springer-Verlag, 2003, pp. 235-252 (with T. Kayworth) "Contextual Design of Management Support Systems," in Context-Sensitive Decision Support Systems, (London: Chapman and Hall, 1998), eds E. Berkeley, P. Brezillon, V. Rajkovie and G. Widmeyer (with S. Carlsson) "Individual and Organizational Effectiveness: Perspectives on the impact of ESS in multinational organizations" in Implementing Systems for Supporting Management Decisions, (London: Chapman and Hall, July 22, 1996), eds. P. Humphreys et al. (with S. Carlsson and Joyce J. Elam) "Understanding Information Culture: Integrating Knowledge Management Systems into Organizations," Strategic Information Management, (Oxford: Butterworth Heinemann, 1999) eds. R. Galliers, D. Leidner, and B. Baker, pp. 523-550. "Understanding Information Culture: Integrating Knowledge Management Systems into Organizations," Readings in Organization Science: Organizational Change in a Changing Context, (eds. Miguel Pina e Cunha and Carlos Alves Marques), (Portugal: ISPA), 1999, pp. 211-240. |
| Refereed Conference Publications |
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"The Influence of Social Media on Organizational Socialization," Proceedings of the Hawaii International Conference on System Sciences, January 2015, Kauai, HI. (with E. Gonzalez and H. Koch) ** Best Paper Nominee "The Influence of Middle Management on Information Technology Alignment," Proceedings of the Hawaii International Conference on System Sciences, January 2015, Kauai, HI. (with M. Milovich and D. Preston) "Middle Management and Information Systems Strategy: The Role of Awareness and Involvement," Proceedings of the Hawaii International Conference on System Sciences, January 2014, Waikoloa, HI. (with M. Milovich) "The Impact of Internal Social Media Usage on Organizational Socialization and Commitment" Proceedings of the International Conference on Information, Systems, December 2013, Milan, Italy (with E. Gonzalez, H. Koch, and C. Reimenschneider) "Antecedents to Stigma: Factors that Diminish IT Value,"Proceedings of the Hawaii International Conference on System Sciences, January 2013, Maui, HI. (with E. Moquin, C. Riemenschneider, and P. Rutner) "The Effects of Social Network Usage on Organizational Identification,"Proceedings of the International Conference on Information Systems, December 2012, Orlando, FL. (with G. Larosiliere) "Extending the IS Strategy Typology: An Assessment of Strategy Impacts on Capabilities development and performance, "Proceedings of the International Conference on Information, Systems, December 2012, Orlando, FL. (with J. Lo) "An Empirical Investigation of IS Strategy and IS Performance,"Proceedings of the International Conference on Information Systems, December 2010, St. Louis, M.O.(with J. Lo and E. Gonzalez) "The Nature and Influence of Conflict in the Virtual Team,"Proceedings of the America's Conference on Information Systems (AMCIS), Acapulco, Mexico, August 2006 (with R. Wakefield) "Conflict and Conflict Composition in the Virtual Team," Proceedings of the American Accounting Association (AAA) Annual Conference, Washington, D. C., August 2006 (with R. Wakefield and S. Pan) "Knowledge Management Systems: Emerging Views and Practices from the Field," Proceedings of the Hawaii International Conference on System Sciences, 1999 (with M. Alavi) ** Runner-up, Best Paper Award for the Decision Support System Track "Appraising Executive Support Systems: A Competing Values Approach," Proceedings of the 5th European Conference on the Evaluation of Information Technology, November 1998 (with S. Carlsson) "Post-Sales Support for On-line Product Sales: The Challenge Facing Small Global Firms" Proceedings of the Association of Information Systems Conference, August 1998 (with R. Galliers) "Organizational and Information Cultures in Knowledge Management Initiatives," Proceedings of the 6th European Conference on Information Systems (ed. Walter R.J. Baets), Vol. IV, Aix-en-Provence, France, 1998, pp. 1721-1723 (with S. Jarvenpaa and I. Tuomi) "Competing in an Emerging Economy: Extending the Resource-based View of the Firm," Proceedings of the Eighteenth International Conference on Information Systems, December 1997 (with S. Jarvenpaa) "Will the Internet Really Revolutionise the Business School and Business Education?", Proceedings of the 5th European Conference on Information Systems, Cork, Ireland, 19-21 June 1997, 1529-1531 (with Mooney, J. T. Byrnes, R.D. Galliers, B Ives) "The Transition to Open Markets and Modern Management: The Success of EIS in Mexico," Proceedings of the Seventeenth International Conference on Information Systems, (ed. J. DeGross, S. Jarvenpaa, and A. Srinivasan), Cleveland, Ohio, 1996, pp. 290-306. "Improving Student Processing and Assimilation of Conceptual Information: GDSS Supported Collaborative Learning vs. Individual Constructive Learning," Proceedings of the Twenty-Ninth Annual Hawaii International Conference on Systems Sciences, Vol. III, 1996 (with M.A. Fuller) "A Cross-Cultural Study of EIS," Proceedings of the Twenty-Eighth Annual Hawaii International Conference on Systems Sciences, Vol. III, 1995, pp. 91-100 (with S. Carlsson and Joyce Elam) "The Effect of Culture on EIS Use and Benefits," Proceedings of the European Conference on Information Systems, 1995, pp. 391-404 (with S. Carlsson and Joyce Elam) "Senior and Middle Management Use of EIS: A Descriptive Study," Proceedings of the Twenty-Seventh Annual Hawaii International Conference on System Sciences, Vol. III, 1994, pp. 135-144 (with Joyce J. Elam) "Executive Information Systems: Their Impact on Executive Decision Making," Proceedings of the Twenty-Sixth Annual Hawaii International Conference on System Sciences, Vol. III, 1993, pp. 206-215 (with Joyce J. Elam) **Winner: Best Paper Award for the Decision Support System Track** "Executive Information Systems' Use in Management Activities," Proceedings, Twenty-Fourth Annual DSI Conference, 1993, pp. 7-10. |
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Books |
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Global Information Systems: The Implications of Culture for IS Management, 2008 (Edited by Leidner and Kayworth), Butterworth Heinemann. Knowledge Management, 2008 (Edited by Becca-Fernandez and Leidner) ME Sharpe. Information Technology Management: Transforming Organizations in a Digital Economy, 2005 (Turban, Leidner, McLean, and Wetherbe), Wiley publishers. Strategic Information Management, 3rd edition, Oxford (Butterworth Heinemann), 2003 (co-author Bob Galliers). Strategic Information Systems, 2nd edition (edited by Bob Galliers, Dorothy Leidner, and Bernadette Baker), London: McGraw-Hill, July 1999. Information Technology Management: Transforming Organizations in a Digital Economy, 2005 (Turban, Leidner, McLean, and Wetherbe), Wiley publishers. |
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Cases |
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Leidner, Dorothy: e-Government at San Bernadino County, Southern Methodist |
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