Directory

Directory

Min Kyung Lee

Assistant Professor - Management

Contact Information

Email:  MinKyung_Lee1@baylor.edu
Campus Phone:  (254) 710-6209
Mailing Address:  One Bear Place #98006
Waco, TX  76706
Office Location:  Foster Business and Innovation¬†

Office Hours

Tuesday and Thursday 2:30-4:30pm (in-person or via Zoom) or by appointment

Educational Background

  • PHD - Operations Management, Clemson University
  • MS - Marketing, Clemson University
  • BA - Economics, Kangwon National University

Work Experience

  • Assistant Professor, Baylor University (January 2020 - Present)
  • Assistant Professor, Northern Illinois University (August 2018 - December 2019)

Awards and Honors

  • Graduate Teaching Assistant Excellence Award, Clemson University (2017)

Professional Memberships

  • Decision Sciences Institute (2014 - Present)
  • Institute for Operations Research and the Management Sciences (2014 - Present)
  • Production and Operations Management Society (2014 - Present)

Publications

Basic or Discovery Scholarship

"U.S. Hospital Culture Profiles for Better Performance in Patient Safety, Patient Satisfaction, Six Sigma, and Lean Implementation," International Journal of Production Economics, (February 2021) (coauthors: Jung Young Lee, Kathleen L McFadden, Charles R Gowen III).

"Parents' Burdens of Service for Children with ASD -- Implications for Service Providers," Journal of Service Management, Vol. 31, No. 5, (2020), pp. 1015-1039 (coauthors: Anu Helkkula, Alexander Buoye, Rebecca Choi, Stephanie Liu, Timothy Keiningham).

"Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility," Service Science, Vol. 7, No. 3, (2015), pp. 227-248 (coauthors: Rohit Verma, Aleda Roth).
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